RNOC Service Desk Functions
Helpdesk Services
Our Cloud Support can detect and report many events even before they occur, thanks to our cutting-edge monitoring and service management platform, and we also provide 24×7 IT Support. At Right Skale, we provide the services on a ‘pay-as-you-go’ basis.
RNOC Service Desk Functions
- US-based and 24×7 support
- Compact pricing based on per-user managed services
- Compact pricing based on per-device managed services
- Cost saving service level agreements (SLAs)
- Multi-channel user support
- As needed field service escalations
- Reporting and insights
- Need 24×7 support but do not have the internal resources to provide
- Retail Infrastructure design and implement
- All type of camera infrastructure maintenance
- Network infrastructure design and implement
- Server, Storage, Database, Directories, CDN, Web Servers, App Servers,
- Alert Monitor
- AWS design and implement
- Azure design and implement
- Bring Camera Devices into Cloud for easy access & maintenance
- Public Clouds, Data Center, DR Management, Consolidation and Contracts
- Financial Applications
- HR Applications
- Enterprise Business Applications
- Retail Store Business Application
- Server Management and Monitoring Services
- Application Monitoring and Management
- Website Monitoring Services
- 24/7 monitoring and support
- Network design, implementation, configuration, and optimization
- Network or data migration and integration
- On-premise as well as remote network management
- Local Area Networks (LAN) and Wide Area Networks (WAN) management
- 24×7 network monitoring, troubleshooting, reporting, and root cause analysis
- Network utilization and availability management, capacity management, and performance management
- Preventive management of risks and probable future issues
- Change management and configuration management
- 24×7 trouble ticket management
- Preventive management of risks and probable future issues
- Scoping reviews on security risks in IT
- Security risk evaluations
- Safety plans on security
- Security systems project management with audit, security reviews and training
- Business continuity planning and contingency services crisis management
Managed Support & Helpdesk Services
Managed Helpdesk Services
Framework Helpdesk
ITIL V3 Framework Helpdesk Management
Application Management
Enterprise Application Operations
Infrastructure Management
Infrastructure Operations (Systems, Storage & Network)
SLA Management
SLA Management & Reporting
Monitoring
24x7x365 monitoring
Problem Management
Incident & Problem Management, Runbook Automation, Root Cause Analysis
Configuration
Configuration & Change Management
Security Management
Security Management-Event Monitoring & Remediation
Patch Management
Patch Management – Any OS
Performance Management
Performance & Capacity Management
Business Continuity Operations
High Availability, DR Planning & Recovery
Governance, Knowledge
Governance and Optimization, Knowledge base Management
Managed Support & Helpdesk Services
Service Desk Engagement Models
Local Service Desk
Our ITIL certified helpdesk technicians will be co-located with or close to your business.
Central
Best fit model, if your business has multiple sites. Our helpdesk technicians can support all your sites from one central location.
Virtual
Global distributed help desk, if your business requires onsite, offshore and nearshore.
Follow the sum
Our qualified helpdesk staff will support you 24x7x365 either central or virtual.
Managed Support & Helpdesk Services
Service Desk Metrics
Average First response time
Average resolution time
First contact resolution
Reopened Tickets
Created Resolved tickets
Resolution SLA %ac
Unplanned Services
Requests
Normal Requests
Incidents
Emergency Requests
Emergency Requests
Alert Management
Events
Logical or Physical
India
-
Mumbai
Right Skale (India) Pvt. Ltd
201, Interlink House,
Above Tanishq,
Near Satyam Shopping Center,
M G Road, Ghatkopar East,
Mumbai - 400077 -
Chennai
WorkEZ Urban Square OMR
Urban Square Building,
Elango Nagar,
Perungudi, Chennai - 600041 -
Coimbatore
Block A2, First Floor, Span Ventures SEZ,
Rathinam TechZone,
Pollachi Main Road,
Eachanari, Coimbatore - 641021
USA
-
California
6701 Koll Center Parkway
Suite 250
Pleasanton, CA 94566 -
Canada
9850 King George Blvd,
2nd-5th Floor, Surrey,
British Columbia,
V3T 4Y3, Canada - (408) 658-0779
- info@rightskale.com
Copyright 2022 Right Skale. All rights reserved.
USA
-
California
6701 Koll Center Parkway
Suite 250
Pleasanton, CA 94566 -
Canada
9850 King George Blvd,
2nd-5th Floor, Surrey,
British Columbia,
V3T 4Y3, Canada - (408) 658-0779
- info@rightskale.com
India
-
Mumbai
Right Skale (India) Pvt. Ltd
201, Interlink House,
Above Tanishq,
Near Satyam Shopping Center,
M G Road, Ghatkopar East,
Mumbai - 400077 -
Chennai
WorkEZ Urban Square OMR
Urban Square Building,
Elango Nagar,
Perungudi, Chennai - 600041 -
Coimbatore
Block A2, First Floor, Span Ventures SEZ,
Rathinam TechZone,
Pollachi Main Road,
Eachanari, Coimbatore - 641021